Frequently Asked Questions

Step 1. Hover over ‘shop products’ in the top bar or use the Keyword search boxes are located on the top right of every page

Step 2. Select the article category (blankets, carriers, etc)

Step 3. Select your preferred product, colour option and quantity and click on ‘add to bag’.  Your item is now in your bag.

Once you’ve added an item to your shopping cart, keep searching until your cart contains all of the items you want to order.

You can access the contents of your shopping cart at any time by simply clicking on the bag at the top of the page and then click on “view basket” button. Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page

Step 4. Check out

• To enter checkout, click on the ‘proceed to checkout’
• If you are a returning costumer, please log in at the top of the page
• If you have a voucher, please enter your voucher code
• Complete the billing address. If the billing and shipping address are different, please tick the box next to “ship to a different address?” and complete the fields.
• Select your delivery method in the box called “your order” on the right of the screen.
• Select your payment method in the box called “your order” on the right of the screen
• Accept the Terms and Conditions and click on “place order”.
• A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details is correct.

Baby Sense uses USPS integration to calculate costs based on weight and shipping destination. We may offer more than 1 type of shipping at checkout. Please note that orders are shipped within 24-48 hrs. (excluding weekends and holidays), and shipping times are dependent on USPS schedules.

Receive free standard shipping within continental United States on all orders of $75.00 or more. This will be included during your checkout.

Yes, we do deliver to a PO Box Address

Type                         Contiguous U.S. Delivered in:             Alaska, Hawaii, and Puerto Rico Delivered in:

1. Standard:            3 – 7 business days                                5 – 9 business days
2. Expedited:           2 – 3 business days                                4 – 5 business days
3. Express:              1 – 2 business days                                3 – 4 business days

Unfortunately, we cannot guarantee ship times; we can only give an idea of ship times based on USPS guidelines.

We ship to anywhere in the United States with a physical address.

At the moment we are only able to ship to one address per order.

As soon as you’ve placed your order, check your inbox for your order confirmation email.

Yes, track your courier delivery at https://tools.usps.com/go/TrackConfirmAction_input

If you have any questions or concerns relating to your order, payment or delivery, please click here

We accept most major debit and credit cards, as well as PayPal and EFT.

You can shop at babysense.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. All credit card payments are handled by Authorize.Net.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. Click here for a payments diagram detailing this process.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

You can only order online via our online shop. Due to security reasons we do not accept orders via telephone, fax or e-mail.

You don’t need an account to shop; however, setting up an account gives you several advantages. You will be able to move through the checkout process faster and view your order history.

We accept US$.

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it. Items bought on clearance or promotion may not be sent back for an exchange.

Any product you return must be in unused and in the original packaging. Please keep the receipt. Returns that are not in the original state will be returned to the customer and no exchange or refund will be provided

*Only purchases made directly from www.babysense.com can be returned to us. For  all other Baby Sense purchases, please contact your authorized reseller.

Where possible items will be repaired or replaced for the same product in the same size and colors, subject to availability. If it cannot be repaired or replaced a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty.

If the damaged item is due to a factory fault, we will replace the item in the same size and style (subject to availability) at no cost to you.

If you need to exchange an item, please contact us. Please note that you are responsible for the all the postage fees. If there is a manufacturing defect, we will refund the postage fees.

Please forward the product and information to:

Baby Sense

119 Wynleigh Dr E

Wilmington

Delaware

19807

Please include in your return:

1. A copy of your receipt or pertinent information (your name, address & phone number)
2. Notation of your request for exchange

We will handle per your instruction immediately.

*Note: Items bought on clearance or promotion may not be sent back for an exchange.

We do not share (or sell) the information you provide us with third parties unless we first obtain your consent. You can read our full privacy policy here.

We’ve implemented reasonable security measures, including The Authorize.Net Payment Gateway that manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.

Please notify us by email on [email protected]. We will then instruct you on how to return the items. All defective articles returned will be inspected by the Baby Sense quality department.

Please contact us on [email protected] as soon as possible.

If you have any comments or complaints relating to an order, payment or delivery, please email us [email protected].

Redeeming your voucher is easy. Simply follow these steps:

• Add the items you want to your shopping cart and then click ‘View Basket’ or click the shopping bag icon at the top right of the site.
• Towards the bottom of the page you will see the title ‘Claim Voucher’
• The voucher that you’ve received has a voucher number on it.
• You can enter your voucher number here and the value will be deducted from your order.
• You can then proceed to checkout and will be asked to pay only the remaining balance bycredit card or

When you place your order, there is an open field for you to insert your voucher number at the bottom of the ‘View Basket’ page, as well as on the top of the ‘Checkout’ page. The value of the voucher will then be deducted from your order total.

Promotional and marketing vouchers are only valid for the period mentioned on the voucher itself.

To create an account go here and then click on ‘Create account’. Fill in your details, save and your account will be created. Now do a little happy dance! 🙂

You can change your address by logging in to your www.babysense.com account. Go to Login and click on “Edit account details”. Click ‘Save Changes’ at the bottom of the page once all your details have been updated.

You can change your address by logging in to your www.babysense.com account. Go to Login and click on “Edit account details”. You’ll need to enter your new address. Click ‘Save Changes’ at the bottom of the page.

You can click on the ‘forgot password’ link on the log in page. You will receive an email which will allow you to change your password. If you do not receive the email, please check your spam/junk mail folder and if it is not there, please send us an email to [email protected] with your name and contact number so that we can assist you.

If you’re having trouble logging in, please make sure you are using the correct email address and password. If you’ve forgotten your password, don’t worry about it. Resetting your password will take care of it.

If you can’t remember your password, just go to the Log in page and click “Lost your password?” Enter your email address and we’ll email you a link to reset it. Sorted!

Go to Login and click on “Edit account details”. You’ll need to enter your new password and confirm it. Click ‘Save Changes’ at the bottom of the page.

Go to Login and click on “Edit account details” and enter a new email address. Click ‘Save Changes’ at the bottom of the page to make sure your new email address has been stored.